Audio Response System (AutoB.O.N.D.)
Free Audio Response is available through AutoB.O.N.D., our automated 24/7 phone system for balance and transaction inquires, transfers between accounts, credit card/loan payments, check reorders and more. There are no fees for this service.
It is safe! No moneys can be transferred to any account not previously authorized by you. You can find your AutoB.O.N.D. PIN on the back of your member card or call us today!
Please, contact our Member Services Officer at 404-525-0619 ext. 219 for more details.
Using the AutoB.O.N.D.:
AutoBOND Instructions (Adobe Acrobat .pdf format, same as below on this page)
To open these instructions, you will need the Adobe Acrobat Reader.
Please, make sure you listen carefully and follow all the instructions from the Automated System as you use the AutoB.O.N.D.
| Step 1 | ||
| Dial 1-888-427-9401 | ||
| Step 2 | ||
| Press
1 Press 2 Press 3 Press 4 Press 5 Press 6 Press * |
For account
quick check For account inquiry For financial transactions For Member services For credit union information and requests To repeat these options To return to previous menu |
|
| Step 3 | ||
| Enter your member
number, and press # Enter your PIN number, and press # If you choose Option 1 at step 2, follow step 4 If you choose Option 2 at step 2, follow step 7 If you choose Option 3 at step 2, follow step 16 If you choose Option 4 at step 2, follow step 20 If you choose Option 5 at step 2, follow step 24 |
||
| Step 4 | ||
| At Account quick check, listen to your available balance and choose from the following menu: | ||
| Press 1 Press 2 Press 3 Press 4 Press 5 Press 6 Press * |
Repeat For Most recent transactions on Savings For Most recent transactions on Checking To Transfer funds from Savings to Checking To Transfer funds from Checking to Savings To repeat these options To return to previous menu |
|
| If you choose
Option 4, follow step 5 If you choose Option 5, follow step 6 |
||
| Step 5 | ||
| To transfer funds
from Savings to Checking, listen to your available balance Enter amount you wish to transfer, then press # Then, follow the menu: |
||
| Press 1 Press 2 Press 3 Press 4 Press 6 Press * |
To process your request To change the amount of the transaction To cancel your request, and return to the previous menu To repeat info To repeat these options To return to previous menu |
|
| After you process your request, wait for a transaction confirmation number and the new balance on both accounts. | ||
| Step 6 | ||
| To transfer funds
from Checking to Savings, listen to your available balance Enter amount you wish to transfer, then press # Then, follow the menu: |
||
| Press 1 Press 2 Press 3 Press 4 Press 6 Press * |
To process your request To change the amount of the transaction To cancel your request, and return to the previous menu To repeat info To repeat these options To return to previous menu |
|
| After you process your request, wait for a transaction confirmation number and the new balance on both accounts | ||
| Step 7 | ||
| At Account Inquiry, choose from the following menu: | ||
| Press 1 Press 2 Press 3 Press 6 Press * |
For Account balances For Account history For tax and IRA info To repeat these options To return to previous menu |
|
| If you choose
Option 1, follow step 8 If you choose Option 2, follow step 9 If you choose Option 3, follow step 10 |
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| Step 8 | ||
| To check your account balance, choose from the following menu: (please note that this menu varies according to the number and types of accounts you have with us) | ||
| Press 1 Press 2 Press 3 Press 4 Press 6 Press * |
For Checking. If you have more
than one checking account, choose from list For Savings. If you have more than one savings account, choose from list For Loan. If you have more than one loan account, choose from list For Credit Cards To repeat these options To return to previous menu |
|
| Step 9 | ||
| To check the history
on your account, choose from the following menu: (please note that this
menu varies according to the number and types of accounts you have with us) |
||
| Press 1 Press 2 Press 3 Press 4 Press 6 Press * |
For Checking. If you have more
than one checking account, choose from list For Savings. If you have more than one savings account, choose from list For Loan. If you have more than one loan account, choose from list For Credit Cards To repeat these options To return to previous menu |
|
| If you choose
Option 1, 2 or 4, follow step 11 If you choose Option 3, follow step 15 |
||
| Step 10 | ||
| For tax and IRA
info, choose from the following menu: Press 1 For 2004 Tax or IRA information Press 2 For 2005 Tax or IRA information Please follow the system’s prompts |
||
| Step 11 | ||
| To check your Savings, Checking or Certificate account history, choose from the following menu: (please note that this menu varies according to the number and types of accounts you have with us) | ||
| Press 1 Press 2 Press 3 Press 6 Press * |
For Transaction history For Cleared check inquiry For Last deposit inquiry To repeat these options To return to previous menu |
|
| If you choose
Option 1, follow step 12 If you choose Option 2, follow step 13 If you choose Option 3, follow step 14 |
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| Step 12 | ||
| To check your Savings, Checking or Certificate transaction history, choose from the following menu: | ||
| Press 1 Press 2 Press 3 Press 4 Press 5 |
For most recent transaction For list of transactions on or before a specific date For most recent EFT transactions For most recent withdraws For most recent deposits |
|
| Step 13 | ||
| To check cleared checks from your account, choose from the following menu: | ||
| Press 1 Press 2 Press 3 Press 4 Press 6 Press 9 Press * |
For most recent check that
cleared the account To hear if a specific check has cleared the account To hear if a range of checks have cleared the account To hear the checks that cleared on or before a specific date To repeat the information To end call Return to previous menu |
|
| Step 14 | ||
| To check the last deposit in your account, choose from the following menu: | ||
| Press 1 Press 2 Press 3 Press 6 Press * |
For most recent deposit For last payroll deposit For last dividend earned To repeat these options To return to previous menu |
|
| Step 15 | ||
| To check your loan history, choose from the following menu: | ||
| Press 1 Press 2 Press 6 Press * |
For transaction history For last payment information To repeat these options To return to previous menu |
|
| Step 16 | ||
| To perform financial transactions, choose from the following menu: (please note that this menu varies according to the number and types of accounts you have with us) | ||
| Press 1 Press 2 Press 3 Press 6 Press * |
To transfer funds between accounts To make a loan or credit card payment For across accounts transactions To repeat these options To return to previous menu |
|
| If you choose
Option 1, follow step 17 If you choose Option 2, follow step 18 If you choose Option 3, follow step 19 |
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| Step 17 | ||
| To transfer funds
between accounts: Select account you wish to transfer funds from Select account you wish to transfer funds to Listen to your available balance Enter amount you wish to transfer, then press # Then, follow the menu: |
||
| Press 1 Press 2 Press 3 Press 4 Press 6 Press * |
To process your request To change the amount of the transaction To cancel your request, and return to the previous menu To repeat info To repeat these options To return to previous menu |
|
| After you process your request, wait for a transaction confirmation number and the new balance on both accounts. | ||
| Step 18 | ||
| To make a loan
or credit card payment: Select account you wish to transfer funds from Select loan account you wish to transfer funds to Listen to your available balance Enter amount you wish to transfer, then press # Then, follow the menu: |
||
| Press 1 Press 2 Press 3 Press 4 Press 6 Press * |
To process your request To change the amount of the transaction To cancel your request, and return to the previous menu To repeat info To repeat these options To return to previous menu |
|
| After you process your request, wait for a transaction confirmation number and the new balance on both accounts. | ||
| Step 19 | ||
| To perform across
accounts transactions: (please note that this menu varies according to
the number and types of accounts you have with us) Choose to transfer to savings, checking or Choose to make a loan payment Select account you wish to transfer funds from Enter the member number you wish to transfer funds to Choose the account suffix you wish to transfer funds to Listen to your available balance Enter amount you wish to transfer, then press # Then, follow the menu: |
||
| Press 1 Press 2 Press 3 Press 4 Press 6 Press * |
To process your request To change the amount of the transaction To cancel your request, and return to the previous menu To repeat info To repeat these options To return to previous menu |
|
| After you process your request, wait for a transaction confirmation number and the new balance on both accounts. | ||
| Step 20 | ||
| At Member Services, choose from the following menu: | ||
| Press 1 Press 2 Press 3 Press 6 Press * |
For Checking account services To request statement photocopy Change your PIN To repeat these options To return to previous menu |
|
| If you choose
Option 1, follow step 21 If you choose Option 2, follow step 22 If you choose Option 3, follow step 23 |
||
| Step 21 | ||
| For Checking account services, choose from the following menu: | ||
| Press 1 Press 2 Press 3 Press 6 Press * |
To reorder checks To request a copy of a cleared check To place stop payment on a check or range of Check To repeat these options To return to previous menu |
|
| Step 22 | ||
| To request a statement
photocopy: You will be charge the Statement Copy Fee (see schedule of charges and fees) |
||
| Press 1 Press 2 Press 6 Press * |
To continue the request To cancel the request and return to the previous menu To repeat these options To return to previous menu |
|
| Please follow the system’s prompts | ||
| Step 23 | ||
| To change your
PIN: Enter new PIN followed by # Re-enter new PIN for verification |
||
| Step 24 | ||
| Press 1 Press 2 Press 3 Press 6 Press * |
For Products and services For Financial Calculations For Credit Union Brochures To repeat these options To return to previous menu |
|
| If you choose
Option 1, follow step 25 If you choose Option 2, follow step 26 If you choose Option 3, follow step 29 |
||
| Step 25 | ||
| For Products and services, follow the menu: | ||
| Press 1 Press 2 Press 3 Press 4 Press 5 Press 6 Press * |
For Account Types information For Miscellaneous or Additional services For Loan information For P.O. Box address, website, email, phone/fax number and hours of operation For ATMs and branch locations To repeat these options To return to previous menu |
|
| Step 26 | ||
| For Financial calculations, follow the menu: | ||
| Press 1 Press 2 Press 6 Press * |
For Loan payment calculations For Savings plan calculations To repeat these options To return to previous menu |
|
| If you choose
Option 1, follow step 27 If you choose Option 2, follow step 28 |
||
| Step 27 | ||
| Press 1 Press 2 Press 3 Press 6 Press * |
To estimate a loan payment
amount To estimate a total loan amount To estimate a number of loan payments To repeat these options To return to previous menu |
|
| Please follow the system’s prompts | ||
| Step 28 | ||
| Press 1 Press 2 Press 3 Press 4 Press 6 Press * |
To estimate a lump sum needed
to reach a goal To estimate a monthly deposit needed to reach a specific savings goal To estimate a total return based on a lump sum deposit To estimate a total return based on a monthly deposit To repeat these options To return to previous menu |
|
| Please follow the system’s prompts | ||
| Step 29 | ||
| For Credit union brochures, follow the menu: | ||
| Press 1 Press 2 Press 3 Press 4 Press 5 Press 6 Press * |
For Loan Application For ATM Card Application For Information on Virtual Branch For Debit Card Application For Direct Deposit Information To repeat these options To return to previous menu |
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