Lost/Stolen Situations


If your personal or account information, checkbook, ATM/Debit card or credit cards are lost or stolen, please follow the procedure listed below:

  1. Call our Identity Theft Resolution Center immediately at 1-877-432-7463.
  2. Call your financial institutions and credit card companies to freeze or flag your accounts.
  3. Call the police and file a report.
  4. Call one of the three national credit reporting agencies to place a fraud alert.
  5. Call the Social Security Administration to verify your Social Security Number and your name match and verify that no other person is using the same number.
  6. Call the U.S. Postal Service to verify if there has been any change of address requested in your name.
  7. Call TeleCheck to place a fraud alert.
  8. Call the Federal Trade Commission ID Theft Hotline to obtain additional information or visit the FTC’s website to file a complaint.
  9. If your Debit or ATM cards have been compromised and transactions have cleared your account, please submit a Cardholder Dispute Form (ATM & Debit Card) and a Fraud Form.
  10. If fraudulent transactions have been charged to your Visa Credit Card, contact Visa immediately.

REMEMBER TO REVIEW YOUR CREDIT REPORT AT LEAST ONCE A YEAR!

Please, contact our Member Services Officer at 404-525-0619 ext. 219 for more details.

IMPORTANT PHONE NUMBERS:

B.O.N.D. Community FCU: 404-525-0619

EQUIFAX: 1-800-525-6285

EXPERIAN: 1-888-397-3742

FEDERAL TRADE COMMISSION ID THEFT HOTLINE: 1-877-438-4338

IDENTITY THEFT 911® RESOLUTION CENTER: 1-877-432-7463

SOCIAL SECURITY ADMINISTRATION: 1-800-269-0271 or 1-800-772-1213

TRANS UNION: 1-800-680-7289

US POSTAL SERVICE: 1-800-275-8777

TELECHECK: 1-800-366-2425 (select option 1 for English, select option 5 for additional options, select option 1 to report forged/counterfit/lost/stolen checks)

VISA CREDIT CARD: 1-800-325-3678 or 1-800-299-9842

When your Checkbook is lost/stolen:

  1. Determine the check numbers and dollar amounts for checks you wrote, but have not yet cleared your account.
  2. Determine the range of check numbers missing.
  3. Verify the check numbers that cleared your account before the lost/stolen situation
  4. If fraudulent checks cleared your account, submit a Fraud Form
  5. Contact a B.O.N.D. Officer to perform the security procedures.

Please give us as much information as possible in order to keep your account safe!!!

IMPORTANT LINKS

Consumer.gov
Consumer Credit Counseling
Equifax
Experian
Federal Trade Commission
ID Theft (FTC)
Identity Theft 911®
Social Security Administration
TeleCheck
Transunion

Disclaimer
* By accessing the links above, you will leave B.O.N.D. Community Federal Credit Union’s Website.
* Please be aware that none of the following links are operated by B.O.N.D. Community Federal Credit Union, and that we are not responsible for the content on any of the links.
* The privacy and security policies on any of the links might be different from those of B.O.N.D. Community Federal Credit Union.
* B.O.N.D. Community Federal Credit Union does not and will not represent either a third party or a member engaging in any type of transactions.
* B.O.N.D. Community Federal Credit Union is not responsible nor endorses, guarantees, certifies, recommends or approves the appearance, reference, reliability or advertisement of any product, service, information or opinions on third parties websites.

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