Research Request
For a research into your account history, please submit your request by mail (PO Box 5286, Atlanta GA 31107), fax (404-577-8529), bring it in, or drop it in the night drop.
You can download the form to submit your request!
Research Request (Adobe Acrobat .pdf format)
To open this Application, you will need the Adobe Acrobat Reader.
PLEASE, NOTE THAT ALL RESEARCH REQUESTS ARE CHARGED A PER HOUR FEE (SEE FEE SCHEDULE). IF YOU ARE REQUESTING THIS RESEARCH BASED ON AN ERROR YOU BELIEVE WE MADE, NO FEE WILL BE CHARGED IF RESEARCH PROVES IT WAS OUR ERROR.
To process your request, we’ll need the following information:
- Member Name
- Member Address & Phone Number
- Account Number
- Please, provide detailed information about the transaction you intend to locate.
- Authorization and account number to charge the Statement Copy Fee(*), and let us know if you want the product of this research to be mailed or faxed to you. You can also come in to pick it up.
- Signature (Mandatory)
* Fees may apply. See our Summary of Fees
Research Request (Adobe Acrobat .pdf format)
To open this Application, you will need the Adobe Acrobat Reader.
Please, contact our Member Services Officer at 404-525-0619 (Local) or 1-866-525-0619 (Out of State) ext. 219 for more details.
